“Our 75-year-old family business was stagnant; the net profit had stalled, the culture was toxic, and we were about to undergo a leadership transition. We needed help, but I didn’t know where to turn. Then, on a flight to Houston, TX, I met Gary. In that three-hour flight, I became convinced he was the guy who could help us. I decided on the spot to hire him, and a month or so later, he began doing his magic. Then, just a few weeks after we hired Gary, we had an unexpected cash crunch that almost shut us down. Gary quickly changed hats and led us through that crisis, including helping us discover new ways to increase profitability. He also helped us address some operational inefficiencies that were slowing us down and negatively impacting our profitability. When we returned to financial health and the busy season was upon us, Gary put his culture change hat back on and worked towards improving our culture. Finally, he invested in our future leaders and taught them not only how to maintain our now well-functioning culture, but also how to improve the company to ensure its future. 

Unfortunately, in the midst of this process, we faced another major challenge: the sudden and unexpected loss of one of our key and most beloved leaders. Gary stepped in and played the role of grief counselor for the entire company. He helped us quickly pivot our succession plan while somehow still gently moving us forward. He also helped us hire the perfect replacement, who possessed an even greater skill set than the leader who had passed away. Believe me, we had dozens of other significant challenges, but I’m leaving them out because there’sn’t enough time to discuss all of them. Dealing with any one of these significant problems would have required a herculean effort, and yet Gary took everything in stride and calmly led us through all of them. I was so confident in the coaching Gary provided to our incoming leaders, and so happy with the health of our company, that I decided to retire years earlier than I had expected. In the first year of my retirement, the company’s net profit increased by 15%, and it has continued to grow every year since. Gary’s leadership and guidance were more than invaluable to us; he saved us!”

— Martha Logan, Korrect Plumbing and HVAC